Empolis Knowledge Express

    Make better decisions faster!
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    Empolis Content Express

    Provide better product information faster!
    To the product

    Empolis Service Express

    Deliver better service faster!
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    Empolis AI platform

    Artficial Intelligence
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    Empolis Homepage Hero - Employees on the store floor sharing knowledge on the computer

    Industry leaders rely on AI-based knowledge management from Empolis

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    Optimize your product & customer experience

    Empolis software provides the right information across the entire value chain. This sets you apart from the competition and increases customer and employee satisfaction.

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    Increase your productivity & quality in the long term

    Regardless of experience or expertise, your employees and business partners can implement processes and tasks with consistent quality and speed.

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    Build digital business models

    Tap into new customer groups or markets by fully exploiting the potential of your corporate knowledge. We help you to monetize your corporate knowledge.

    Empolis Digital Day

    More productive. Smarter. Future-proof - Knowledge and AI as the key to a strong industry
    Online event | June 24 from 9 a.m.

    Learn more

    Convincing right from the start

    Numerous well-known customers use AI-based knowledge management from Empolis to optimize their processes.
    Whether as a knowledge base, self-service or integration into ticketing systems - we are proud to meet such diverse requirements with standard software.

    120
    Countries
    700000
    Professional User
    40000000
    End customers

    Our solutions at a glance

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    Customer service & hotline

    Better service with less effort - thanks to centralized knowledge access for employees, customers and partners.

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    Field Service

    With our Field Service app, you can make your knowledge available everywhere - even offline. Save double trips and increase the first-time fix rate.

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    Production & Shopfloor

    Optimize set-up times, reduce downtimes and document maintenance processes.
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    Quality management

    Accelerate error analysis and the rollout of relevant information to specific groups of people to reduce external error costs.

    Find out more about the Empolis Industrial Knowledgestandard software

    Turn all users into super-human operators

    AI-based knowledge management is essential for digital working. Your employees, partners and customers can manage complex tasks and processes more productively and effectively with context-based access to information. Digitized and valid information forms the basis for better decisions and optimizes work results.

    Use AI as a mindset booster

    Despite skills shortages and employee turnover: Empolis' trusted AI solutions use your company's knowledge as a strategic resource and enable new business models.

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    Complete tasks quickly instead of long searches

    Everything in one place: our AI-based, intelligent knowledge management minimizes information searches and automatically suggests relevant content. You can make important decisions thanks to valid information. And data silos are now a thing of the past.

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    Tailor-made solutions for your needs

    Use your company knowledge as a strategic competitive factor and utilize your know-how for higher productivity and process quality. Empolis solutions are flexible, configurable and scalable.

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    300+ industrial customers rely on our AI-based SaaS software

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    KUKA

    "Our need for information is extremely high, especially in the current technical change. With the Empolis system, our technicians stay informed at all times and can easily research information themselves - thus supporting situational learning."

    Miklos Lörinczi-Karn
    Head of Training, KUKA Deutschland GmbH

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    Phoenix Contact

    "With the help of Empolis, we provide around 16,500 employees with internal information and answer questions from several million customers in over 40 countries."

    Markus von Schlichtkrull-Guse
    Manager Support & Knowledge Infrastructure, Phoenix Contact Electronics GmbH

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    Vaillant

    "Ultimately, everything starts with knowledge management. (...) So I start with the topic of knowledge before I look at the other topics. In the end, we were looking for a solution for this and then came to Empolis."

    Eric Ebner
    Head of Service Excellence, Vaillant GmbH

    Why AI-based knowledge management from Empolis?

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    Central knowledge hub

    Optimize your processes through direct access to knowledge - from R&D to the store floor to customer support.

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    Tried and tested

    Well-known industrial customers rely on Empolis software to utilize their know-how as a strategic competitive advantage.

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    Trustworthy

    Our recommendations for action are reliable and comprehensible thanks to the unique combination of numerous proven and new AI methods, such as intelligent search methods, decision trees. Knowledge Graphs and GenAI.

    Use knowledge & AI as a mindset booster

    Knowledge management is now a must-have for working in the future. After all, complex production and service processes can only be operated effectively with flexible access to information. Digitized information flows into the decision-making process and optimizes work results.