With Empolis, your service technicians are never alone on site - they have the entire expert knowledge of your organization available on the move - online and offline. Guided diagnostics, empirical knowledge and spare parts data help to identify and solve problems at an early stage. Relevant content such as checklists or solutions are available at all times to standardize and record processes. This increases the first-time fix rate, reduces follow-up assignments and avoids escalations. The result: greater efficiency, more satisfied customers - and motivated teams that can act with confidence wherever they are.
For complex problems, chats can be created based on the problem and the right experts can be identified based on their skills. This allows service technicians to solve complex problems quickly and in a targeted manner with the digital team. The highlight: newly acquired knowledge can be identified more easily at a later date and processed in a knowledge article in order to expand the knowledge base in the long term and make the organization and employees a little better every day.
With Empolis, external servicepartners alsohave access to centrally maintained, up-to-date content, tailored to region, role or product line. This ensures that everyone involvedworks at the samelevel of knowledgeand delivers consistently high service quality - without duplicating knowledge. Digital processes, checklists and networked partners make Field Service scalable and more efficient. This reduces effort and strengthens collaboration.
