EN
    Search
    Drawing area 2_3

    Benefits of knowledge management in production
    %
    Reduced search times for information
    %
    Cost savings through faster ticket processing
    %
    Higher first-time fix rate

    Cost of quality under control

    Reduce downtimes and rejects with Empolis while optimizing your internal and cross-departmental QM processes. In this way, quality-relevant information can be more specifically displayed and high quality standards can be maintained.
    PG-Icon-line_consolidate

    Reduce waste

    Increase customer satisfaction with a faster response to complaints by utilizing all information from previous processes.

    IL-turnover-sales-volume-2

    Optimize QM processes

    Reduce the workload of your experts by creatingstructured quality reports such as 8D reports from distributed information with Empolis AI.

    IL-Cash-cash

    Reduce external error costs

    Automatically communicateapproved information on complaints or recommended immediate measures to the relevant employees & partners.

    Manage complaints professionally


    Quality and efficiency are closely linked - how good that you can increase both at the same time with Empolis. Contextual knowledge access simplifies the processing of cases, facilitates the provision of information for preventive measures and helps to reduce error rates.

    Increase customer satisfaction with professional complaints management

    Professional complaint management is an important key to customer loyalty -especially if it is fast, transparent andsolution-oriented. Our solutionprovides you with relevant information frompreviouscases -such as 8D reports,test logs or technicalfeedback -in context.This means that your employeesreceive information on possible causesmore quickly, make moreinformed decisions and avoid duplication of work. This creates trust - not only with customers, but also internally in your processes.

    Impressions_images_BuyerPersona_drawing_area 1-61

    Efficient error analysis for higher quality and lower costs

    Analyzing and avoiding repeat errors is one of the most effective measures for reducing costs. However, it is itself a complex process with many experts and information systems involved. The Empolis solution supports you in making all datagenerated in quality management easily accessible, reusing it and sharingit with colleagues in a targeted manner. This allows you tospeed upthe processing of complaints and further develop your internal knowledge instead of doing the same things multiple times. This not only saves resources, but also improves process reliability and product quality.

    Drawing area 1_34

    Sharing knowledge, increasing quality - across all departments

    Complaints often have an impact on several areas of the company - from sales and production to development and purchasing. With the Empolis solution , you create a central, transparent basis for the exchange of quality-relevant information, such as quality deviations or Lessons Learned.Recommended measures can bedistributed in a targeted manner and made available to all those involved - both internally and externally. This turns your complaint management into a driver for continuous improvement throughout the entire product life cycle.

    Drawing area 1_19

    How you and your entire team benefit
    Drawing area 26_11

    Quality managers

    Improve your internal processes in a targeted manner - through AI-supported access to your entire quality and service knowledge. This allows you to identify weaknesses at an early stage and increase product and process quality in the long term.

    Employees_Hotline_Support

    Support staff

    Get fast, context-related access to all relevant customer information, similar error patterns and proven solution approaches. This saves time, reduces sources of error and ensures efficient processing.

    Quality manager

    Production management

    Increase the efficiency of your team through a uniform knowledge base and consistent communication. Less waste, better quality and well-founded decisions - across locations and departments.

    Frequently Asked Questions

    You can find information on frequently asked questions in our FAQ articles.

    • Effective knowledge management makes a significant contribution to the optimization of complaints processes - both for support staff and for managers in quality and complaints management. The central storage of all relevant information, suchasprevious complaints, technical solution approaches and action logs, in a so-called Knowledge Hub creates a transparent and structured knowledge base. A context-specific, intelligent search function makes it possible to find information quickly and in a targeted manner - even for complex issues.

      In addition, digital assistants and smart checklists help to provide even inexperienced employees with the right information and next steps. This shortens training times, increases processing quality and ensures consistent processes. For the management level, this provides valuable insights for strategic decisions, root cause analyses and the continuous improvement of quality management.

    • Successful implementation requires a structured approach and the involvement of all relevant stakeholders. The first step is to analyze existing processes, information flows and knowledge sources in order to clearly define the specific needs and objectives. A suitable platform should then be selected that is user-friendly, scalable and tailored to the requirements of the quality and complaints environment.

      A key success factor is the early involvement of specialist departments such as support, quality assurance and complaints processing. Practical use cases, pilot projects and regular training ensure that the solution is accepted and used effectively on a day-to-day basis . Supplemented by intelligent search functions, automated documentation and digital assistants, the solution can help to sustainably secure knowledge, accelerate processes and continuously improve the quality of processing. A clear project plan, change management and an open communication culture round off the implementation process.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Contact us

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Contact form 
    To be clarified:

    • Business Guide (download form or link)
    • Blog (link?)
    • Digi-Check (link?)
    To the case study
    gi-kl-1045876492-1920x1080