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    Operational Process Support in Mechanical and Plant Engineering

    Empolis connects distributed technical knowledge in the mechanical and plant engineering sectors and makes it available where decisions are made, problems are resolved, and plants are operated.

    From Data to Context

    Using Knowledge Graph technology, object-, product-, component-, and case-related knowledge from various sources is linked to create context.

    Operational Support

    Networked knowledge is made available on an as-needed basis within processes to provide concrete decision support, for example in production, assembly, or service.

    High-Performance Processes

    Ready-to-use process knowledge speeds up operations, reduces errors, and helps ensure compliance with process standards. It also shortens onboarding processes.

    The availability of process-critical knowledge is becoming a key source of added value in the mechanical and plant engineering industries.

    Where Knowledge Makes the Difference in Mechanical Engineering

    Know-how is a strategic resource in knowledge-intensive processes—and its immediate availability in the relevant context is becoming a fundamental requirement. With Empolis’ knowledge management, companies have access to a knowledge base offering a wide range of possibilities.

    Product Development

    Find and Use Technical Knowledge Faster

    A centrally accessible knowledge base for all technical information—regardless of format or location. Relevant information—including data from past projects—is consolidated, linked, and made available in the proper context.

    Result

    • Less time spent searching
    • Project traceability
    • Faster decision-making
    • Reliable knowledge base for other departments

    Hotline, Service & After-Sales

    Go Straight to the Solution with Best Practices

    Empolis consolidates service knowledge for the hotline, field service, and after-sales from tickets, documentation, and service notes. AI-powered solution suggestions, diagnostic trees, and AI chats—along with rapid communication with experts—help users find solutions—including role-based support for customers and partners.

    Result

    • Faster solutions
    • More efficient processes
    • Higher first-time fix rate
    • Self-service also reduces the number of tickets
    • Field service can access relevant knowledge at any time (even offline via the app)

    Production

    Understand and Resolve Issues Faster

    Empolis supports employees in systematic troubleshooting by linking fault patterns, machine data, documentation, and empirical knowledge. Interactive checklists, decision trees, and step-by-step instructions provide structured guidance through inspection, maintenance, and repair. Insights from resolved cases are documented and can be reused for future assignments.

    Result

    • Faster fault diagnosis
    • Shorter downtime
    • Quality-assured procedures
    • Higher uptime and fewer errors in production

    Onboarding

    Immediate Knowledge Transfer

    New employees receive systematic support throughout every process using step-by-step guides, interactive checklists, or AI-powered search. Fewer follow-up questions reduce the workload for the team, and automatic translation features make it easier to access information in multiple languages. New knowledge is extracted from unstructured data with the help of AI and processed to ensure that best practices and expert knowledge are preserved for the long term.

    Result

    • Less loss of knowledge
    • Sustainable, globally accessible knowledge transfer
    • Faster onboarding

    A knowledge base with measurable business value

    Knowledge management in mechanical and plant engineering is not an end in itself; rather, it has been proven to increase productivity. Empolis Industrial Knowledge transforms your information into actionable process knowledge—for engineering, production, and maintenance, all the way through to customer support.

    Machinery and plant manufacturers rely on Empolis

    Companies in the mechanical and plant engineering sectors use Empolis to preserve technical knowledge, support processes, and provide employees with relevant information more quickly.

    Getting exactly the right information at exactly the right time is priceless. That means the investment pays off immediately!
    REF_Marco_Becker
    Marco Becker Serviceteam Hotline Technical Support
    Service representatives can quickly and easily find personalized information that makes their jobs easier and helps them delight our customers!
    REF_EricEbner
    Eric Ebner Service Excellence & Knowledge Management
    I used to carry around two large boxes full of file folders, and it would sometimes take me half an hour to find the machine description I was looking for. Today, it takes less than a minute.
    REF_JoachimGroß
    Joachim Groß Service Technician

    Customer Reference

    Centralized Data Access for 23 Locations

    Yaskawa Europe demonstrates how quickly modern knowledge management pays off: For its engineers in Europe and Africa , the company relies on Empolis as a central platform to provide all service-related documents in one place.

    With Empolis, you can turn your knowledge into a competitive advantage

    With Empolis, companies lay the essential foundation for responding flexibly to new requirements. Knowledge becomes available across systems, locations, and teams and can be applied exactly where it is needed.

    Flexible for New Requirements

    New machines, products, processes, and business models require knowledge that can be adapted quickly.

    Knowledge Across Borders

    Multinational teams and global service organizations need shared access to technical knowledge.

    Connecting People and Systems

    Empolis connects information from enterprise systems with employees’ experiential knowledge.

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