Empolis Buddy

AI assistant as a productivity booster

Interact with the dialog-based AI assistant as you would with a colleague - it will understand you thanks to the latest AI technologies and guide you safely to the right information you need.

Our solutions in action.

Interactive dialog assistant

Immediate help when things need to be done quickly: Ideal assistence for customer support.

Self-service

Competent contact 24/7 for your customers & partners.

Intelligent search assistant

Navigate to the right solution, even without specialist knowledge - ideal for end users.

Simply chat, just like with a nice colleague

Inexperienced users who are not familiar with the intelligent search function can use the Empolis Buddy. It finds the relevant information from your knowledge base in a natural language dialog - precisely, quickly and contextually.

Trustworthy AI because it provides sources

The Empolis Buddy is not a black box, but provides references and links to the right knowledge articles and documents. This creates trust and results always remain traceable.

While conventional language models have to be trained with large amounts of data in order to deliver good results, the Empolis Buddy already has everything you need. It only accesses your company's secure database. This saves expensive training and time, while all results are presented transparently and comprehensibly - an ideal basis for a trustworthy chatbot.

We follow the "API-first approach". This means that the Empolis Buddy integrates easily into existing systems and can be used out-of-the-box. Users can integrate the Buddy into Office applications, ticketing and ERP systems or websites, for example, in no time at all.

With the integrated rights and role management, you can display user-specific information via the Empolis Buddy. This ensures that partners or external employees only receive the information that is important to them. Thanks to the open API, Empolis Buddy can be easily integrated into partners' existing systems and the user experience can be enhanced.

The Empolis knowledge base provides the basis for the successful and reliable use of Generative AI. This is where your information such as knowledge articles, decision trees or checklists are meaningfully linked and indexed. Various AI methods such as knowledge graphs or semantic search can then be applied to this secure database to deliver high-quality results.

Users can chat about a question or problem in a search screen - with the only difference being that there is a machine on the other end, not a person.

These dialog-based AI assistants understand even complex questions, provide the right answers in no time at all and ask specific questions if details are missing.

What makes the AI assistant from Empolis so special is that it provides all source information and can output information for specific roles and users.
In contrast to freely available chatbots, the Empolis Buddy only uses secure company knowledge and confidential company data. All information - from knowledge articles and decision trees to machine data - is semantically linked, indexed and intelligently analyzed using state-of-the-art knowledge graph technology. This unique combination of a secure database and smart networking enables answers and solutions of the highest quality.
Empolis Buddy has been designed to ensure that all personal and company-related information is processed, stored and transmitted securely at all times. To achieve this, we rely on the latest security standards and various technical and organizational measures. Empolis Industrial Knowledge not only provides easy access to knowledge, but also maximum security for your data - so that you and your team can work securely at all times.

Access & Integrate

Seamless data access and smooth integration: The Empolis solution links effortlessly with existing IT infrastructures and production systems.

Show features

Collect & Organize

Systematic recording, targeted structuring: Empolis enables the company-wide collection of expert knowledge, process data and empirical values.

Show features

Transfer & Governance

Share knowledge effectively and manage it in a controlled manner: with role-based approvals, automated knowledge flows and compliance-compliant documentation.

Discover features

AI assistant as a productivity booster

Our solutions in action.