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    Carl Zeiss Microscopy GmbH

    "Where our service technicians used to have to search for information in 9 different places, we now have a centralized system - practically one-stop shopping for information."

    Business Benefits

    Centralized access to all company knowledge offers many advantages:

    • Time-saving
    • No media disruptions
    • Efficient working
    • Ideal for all users, internal and external

    Perfectly adapted to individual requirements

    With the Knowledge Portal, you have fast, role- and rights-based access to your entire company knowledge at all times - without media discontinuity, intelligently organized, intuitive to use and individually adaptable.

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    The latest generation of smart search

    The AI-supported search based on the latest Empolis technologies supports you every step of the way: it automatically completes search terms, sorts the results according to relevance and suggests related content.
    Whether a simple search or an expert search: the entire company knowledge can be searched centrally and quickly. In addition, the search function not only displays the correct document, but also the relevant page, with matching results highlighted visually.

    After an initial configuration, the system also understands product names, error codes and synonyms from your individual technical language and can provide corresponding context information.

    Based on an individually customizable, granular roles and rights system, all users have access to all relevant information from day one - regardless of the systems and formats in which it is stored. Access to information can be specifically controlled for employees, customers or partners. Other systems can also be easily connected thanks to the API connection.

    Frequently used search queries can be conveniently saved as favorites and facilitate data retrieval, e.g. when you are on the move.

    You can also reuse previous search queries and easily refine them with new filters. Active suggestions for suitable keywords save you from having to enter search terms in full. Synonyms are recognized and typos are automatically corrected.

    The knowledge base can be optimized through feedback and suggestions for improvement. Users can be automatically informed about certain topics, such as updates or new features.

    Application scenarios

    How to make optimum use of the search function in combination with AI assistants:

    • Self-service assistant for customers and partners
    • Internal dialog assistant for targeted searches
    • Intelligent search assistant in customer service
    • Clever FAQ assistant for faster help with a problem

    Widgets & Quick Links

    With Knowledge Home, widgets can be individually placed on a customizable start page .

    This gives every user direct access to all important functions or systems: from guided fault diagnosis, AI Chatbuddy, checklists and favorites to company news, spare parts catalogs or the CRM.

    All company knowledge is accessible from a central location. This ensures maximum efficiency and ease of use.

    Discover the capabilities of Empolis Industrial Knowledge
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    Access & Integrate

    Seamless data access and smooth integration: The Empolis solution links effortlessly with existing IT infrastructures and production systems.

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    Collect & Organize

    Systematic recording, targeted structuring: Empolis enables the company-wide collection of expert knowledge, process data and empirical values.

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    Transfer & Governance

    Share knowledge effectively and manage it in a controlled manner: with role-based approvals, automated knowledge flows and compliance-compliant documentation.

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