Know-how in companies is the new gold. But how do you secure access to it? When can it be stored so that it can be put to good use? And how can the company's expertise even be expanded? The use of an AI-based knowledge base solves these challenges.
What is an AI-based knowledge base?
An AI-based knowledge base bundles all information in one application. It serves as "one-stop shopping for information". In this way, it enables employees to solve problems faster and more reliably because they can rely on the information provided being correct and up-to-date at all times.
The integrated AI technology provides efficiency benefits when finding the information required and supports decision-making:
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Dialog-based research, e.g. via chat assistants such as Empolis Buddy
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Intelligent search processes and automatic suggestions for keywords
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Preparation of unstructured data
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Context-based linking of heterogeneous data
AI technologies also support the identification of knowledge in unstructured data.
What advantages does the knowledge base offer?
The added value of an AI-based knowledge base is diverse and depends on the user and the respective area of application. Experience has shown that it primarily increases the productivity of teams and the problem-solving rate on the first attempt. These factors contribute to higher satisfaction, lower customer churn and lower costs.
There are many other arguments in favor of using an AI-based knowledge base:
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Saving valuable working time by finding the right information faster
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Better process quality due to fewer errors
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Better onboarding of new colleagues thanks to independent problem solving
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Optimization of internal knowledge exchange
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Facilitated collaboration and reduction of internal data silos
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Long-term safeguarding of digitized experience knowledge
