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    From Information to Concrete Actions

    In the automotive industry, knowledge is everywhere: in technical documentation, systems, quality data, service cases, and the minds of your employees. Empolis transforms information into actionable knowledge. It centralizes access to knowledge, understands context, and can provide the necessary information in a way that supports business processes.

    Preserving and Utilizing Expertise

    Systematically document technical expertise and best practices for the next generation of professionals before valuable know-how is lost.

    Connecting Knowledge

    Centralize information from different systems and sources. Establish connections between products, components, processes, and cases.

    Make it machine-readable

    Prepare unstructured information so that people, machines, and AI can understand, process, and use it.
    The combination of the Knowledge Graph, AI, and customized project implementation has enabled us to further optimize our cloud-based digital debt collection service—for maximum efficiency and customer value.
    Oliver Wolf COO

    Where Automotive Knowledge Makes a Difference

    In these use cases, companies have demonstrably achieved productivity gains.

    PRODUCTION

    Understand and Resolve Issues Faster

    Product information, error scenarios, technical documentation, and past cases: Empolis links this information and supports employees in systematic troubleshooting. In addition, step-by-step instructions and checklists provide targeted assistance during implementation.

    The result: Faster diagnostics and reduced reliance on individual subject matter experts improve process quality and increase line uptime.

    WORKER ASSISTANCE

    Guiding Users Safely Through Complex Processes

    A wide variety of variants, lengthy onboarding, and critical knowledge that is often held only by individual subject matter experts: Empolis provides relevant work instructions, product information, and practical know-how directly within the process. Context-sensitive guidance helps employees perform tasks correctly.

    The result: Shorter training times and fewer assembly errors take the pressure off experts. Standardizing processes reduces the error rate.

    COMPLAINT MANAGEMENT

    Effectively Prevent Quality Deviations & Recurring Defects

    Critical quality deviations and a lack of transparency regarding affected components make it difficult to assess complaints quickly. Empolis links quality information with product data to provide a reliable basis for decision-making regarding the traceability of individual components and batches.

    The result: evaluate complaints faster, prevent recurring defects, and take more targeted action in the event of critical quality deviations—before they turn into costly recalls.

    1 document out of 2.1 million. Found in 60 seconds.

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    View Customer Reference

    The automotive industry is changing. Here's how to keep your knowledge up to date.

    The complexity of vehicles and changing interdependencies among components have a particular impact on production and service processes. Empolis’ AI-based knowledge management connects information, systems, and people, making decision-relevant knowledge available exactly where it is needed.

    Empolis Turns Your Automotive Knowledge Into a Competitive Advantage

    Complex products, numerous variants, global organizations, and decades of accumulated expertise place unique demands on knowledge management in the automotive industry. Empolis creates a central knowledge hub for your company’s knowledge.

    Centralize & Make Knowledge Available

    Technical documentation, service cases, process data, expert knowledge, and other internal and external data sources are made accessible in one central location—regardless of format, system, or device.

    Supporting Production with Networked Knowledge

    The Knowledge Graph links information from various sources and establishes connections between products, components, failure patterns, documents, and cases. This makes knowledge available precisely within the relevant context and enables it to be used specifically for troubleshooting, worker assistance, and quality assurance.

    Stay in Control—Transparently and Reliably

    Role-based access, approvals, and controlled knowledge flows ensure that employees, partners, and customers receive exactly the information they need for their respective tasks.

    Let's talk about your use case.

    Learn how AI-based knowledge management can support your automotive processes with actionable insights during a no-obligation, hands-on session.

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