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    Teaser_KdRef_Yaskawa

    Networked knowledge from Europe to Africa

    Distributed knowledge, many locations, increasing service requirements: With Empolis, Yaskawa Europe has set up a central knowledge base for service engineers at 23 locations in Europe and Africa. The result: faster processing of customer inquiries.

    REF_DanielMendt

    "We had various data sources in different regions that were not networked with each other.The goal was then to surfacing all these data sources in one place so that employees have easy access to technical information (...) Empolis had the clearest roadmap for this with the inclusion of AI functions."

    Daniel Mendt, Manager Engineering Solutions & Support YaskawaEurope GmbH

    Measurable success at Yaskawa

    Technical support is spread across numerous locations. Previously, the teams worked in a fragmented system landscape - with the typical challenges. Today, the company relies on a central platform to provide all service-relevant documents in a bundled format.
    Locations
    Service engineers
    + %
    Monthly search queries
    IL-business-expenses-dollar-business-cost

    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    What was the initial situation?

    Technical information from various data sources should be centrally accessible via a platform in order to increase service quality and reduce time-to-response.

    Why choose Empolis?

    The targeted use of AI to increase productivity was of central importance to Yaskawa. Empolis was able to impress with a clear roadmap and an ambitious vision for the future of its software.

    What are the next steps/goals?

    Following the initial development of the knowledge base, a self-service portal will enable customers to independently search for solutions to standard queries.

    What was the
    initial situation?

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    Why the decision
    for Empolis?

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    What are the next steps/goals?

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    Logo Yaskawa

    Company profile

    Yaskawa Europe, with headquarters in Hattersheim, is one of the world's leading suppliers of mechatronics and robotics solutions. The company produces industrial robots, frequency inverters, servo drives and machine controls as well as customized drive and control systems. With over 2,000 employees in the EMEA region alone, Yaskawa's vision is to improve people's lives through technology.

    Get to know Yaskawa
    PG-Logo-Patzhalter-400x200

    Company profile

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    Industry

    Industries

    Sector 1, Sector 2, Sector 3
    Goal

    Target sectors

    Sector 1, Sector 2, Sector 3
    Employees

    Employees

    Number of

    Empolis Benefits
    IL-internet-2

    Direct access to information

    Over 90 engineers access the same up-to-date knowledge.

    IL-integratable-solutions-integrable-solutions

    Accelerated ticket processing

    Immediate availability of the right information shortens service processes.

    IL-CP product integration

    Improved service quality

    Thanks to the use of centrally provided, up-to-date and valid information.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Arrange a consultation appointment

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Arrange a consultation appointment