Competence and speed for simulation systems

The variety of products and industries at Weiss Umwelttechnik is huge and increases the number of operating instructions, product descriptions and language outputs enormously. In order to always provide the right service information, Weiss Umwelttechnik relies on AI-based knowledge management from Empolis.

€

cost savings per year

customer service employees

locations worldwide

Independent solution of complex problems

Service employees can work independently anywhere in the world and research solutions to problems themselves. Convenient access to information from any end device helps with the professional processing of service orders at.

Cost savings & reduced workload

Weiss Umwelttechnik was able to realize high savings in service in various departments - simply because the employees can find all information immediately. The simple error and knowledge search saves around 30 minutes per day and employee.

Passing on service knowledge

New employees can be trained more quickly and work productively faster. Thanks to the knowledge cycle, Weiss can continue to meet the high quality standards of its customers in the future.

Why the decision
for Empolis?

The underlying knowledge model convinced Weiss, because due to long product life cycles of 20 years in some cases, there were special requirements for the system. In particular, the fact that all functions were available as standard and that knowledge transfer functions allow the database to grow continuously has made Empolis Industrial Knowledge one of the most important systems for Weiss' customer service.

What was the
initial situation?

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Why the decision
for Empolis?

What are the next steps/goals?

Company profile

Weiss Umwelttechnik is one of the most innovative and important manufacturers of environmental simulation systems. With its test systems, various environmental influences around the globe and even beyond can be simulated in fast motion in temperature, climate, corrosion, dust or combined stress tests. The company supplies the systems in all sizes, from series versions to customer-specific, process-integrated systems for high reproducibility and precise test results.

Get to know Weiss Umwelttechnik

Company profile

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Quick access to all documents

Service staff can find information immediately - regardless of device, location or language. This saves time and reduces errors.

Making knowledge usable in the long term

Thanks to the central platform, service knowledge remains available for decades - even in the event of staff changes or new products.

Less effort, more efficiency

The targeted search relieves the daily service routine: employees save time every day and can concentrate on solving the actual problem.

Book a demo

In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

Arrange a consultation appointment

Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

Competence and speed for simulation systems

Measurable success from Weiss Umwelttechnik

220,000€ COUNTER

30 min

463