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    Intelligent service with a system

    How SAF-HOLLAND uses a central knowledge portal to make expert knowledge available to employees and customers, thereby increasing the efficiency and quality of its service processes.

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    "Thanks to the Empolis software, the customer has quick access to the complete technical documentation and simply achieves his goal faster. Simply better service!"

    Nico Kraus, Manager Digital Solutions, SAF-HOLLAND  

     

    Measurable successes at SAF Holland SE

    The new access to service information at SAF HOLLAND is not only faster - it is also neatly integrated. With Empolis Industrial Knowledge, the company uses a central knowledge base that dissolves system boundaries via an API connection. This means that documents and data end up where they are needed: at the workshop, support or customer - automatically and accurately
    €
    Service savings per year thanks to centralized knowledge access
    Costs
    €
    Service savings per year thanks to centralized knowledge access
    Costs
    €
    Service savings per year thanks to centralized knowledge access
    IL-business-expenses-dollar-business-cost

    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    The project at a glance
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    Dissolution of data silos

    Existing data sources such as SharePoint were connected via API. The portal only retrieves the content that matches the current request - context-related and up-to-date.

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    Two ways - one system

    Users can access it via the download center or directly via the I.Q. Portal - both access the same API-driven knowledge base in the background.

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    Integration of the roles & rights model

    The existing roles and rights model was seamlessly adopted - embedded in the existing system landscape via SSO and API.

    What was the
    initial situation?

    Outdated structures, hard-to-find documents and no consistent connection between systems - information was available, but hardly usable.

    Why the decision
    for Empolis?

    Empolis offers an open, API-based platform that makes information available across systems - without media disruptions or data silos.

    What are the next steps/goals?

    Integrate additional data sources via APIs, expand metadata processing, make guided workflows available via an interface.

    What was the
    initial situation?

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    Why the decision
    for Empolis?

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    What are the next steps/goals?

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    SAF-Holland-400x200

    Company Profile

    SAF HOLLAND is one of the world's leading manufacturers of chassis-related assemblies for trailers, trucks and buses. With over 3,600 employees at 21 production sites, SAF-HOLLAND supplies OEMs, wholesalers and service networks on six continents.

    Get to know SAF Holland
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    Company profile

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    Industry

    Industries

    Sector 1, Sector 2, Sector 3
    Goal

    Target sectors

    Sector 1, Sector 2, Sector 3
    Employees

    Employees

    Number of

    Empolis Benefits
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    Shared knowledge base

    Whether web portal or download center: Everyone accesses the same source of knowledge with valid information.

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    Central data access

    Information flows automatically into the appropriate interface via the API without media discontinuity.

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    Faster search

    Users can find the right information without detours - even with typos or colloquial terms.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what opportunities AI-based knowledge management can offer you.

    Book a demo

    Arrange a consultation appointment

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Arrange a consultation appointment