EN
    Search
    Teaser_KdRef_Kuka

    Intelligent provision of service knowledge

    KUKA stands for efficient production processes thanks to state-of-the-art robots. In order to meet the high information requirements of service technicians and partners worldwide, the company relies on a central knowledge portal from Empolis.

    REF_MiklosLörincziKarn

    "Our need for information is extremely high, especially in the current technological change. With Empolis software, our technicians stay informed at all times and can easily research information themselves - thus supporting situational learning."

    Miklos Lörinczi-Karn
    Head of Training,     KUKA Deutschland GmbH

    Measurable success at KUKA

    Decentralized data storage in established structures used to make life difficult forservice technicians. File folders and USB sticks have now been replaced by a central portal. The platform offers users all documents and functions - even offline. The technical editorial team can update the data quickly and easily at the click of a mouse.
    Daily users
    Information types
    Languages
    IL-business-expenses-dollar-business-cost

    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    The project at a glance
    IL-Social-Network-social-network

    Support for the global service network

    Finding the right information quickly is essential for the more than 600 service technicians worldwide. They can access all documents on any device - even offline and regardless of the data source or format. This gives employees the flexibility they need to maintain, install or repair the robots.

    IL-Automated-Publishing-Automated-publishing

    Realization of the knowledge cycle

    If no information is yet available for specific problems, service technicians and 2nd level support work out a new solution. In this way, KUKA ensures that the knowledge database grows continuously through the transfer of expertise, that no isolated knowledge is created and that all employees always have access to the latest information.

    IL-Standard-solution-standard-solution

    Development of a new business model

    The knowledge platform is not only used internally, but also by partners and customers who receive role-based access to certain information. Of the more than 6,300 users on the platform, more than half are customers - and the trend is rising. In this way, KUKA is driving forward the digitalization of technical documentation and has developed a new business model with paid premium accounts, which also contributes to the refinancing of the portal.

    What was the
    initial situation?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    Why the decision
    for Empolis?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    What are the next steps/goals?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    What was the
    initial situation?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    Why the decision
    for Empolis?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    What are the next steps/goals?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    1600px-Kuka-logo.svg

    Company profile

    KUKA AG is an internationally active company with sales of around 3.5 billion euros. Every day, around 14,200 KUKA employees ensure that the company remains one of the world's leading suppliers of intelligent automation solutions - at its headquarters in Augsburg and around the world. Its international customers come from the automotive and general industry sectors, among others. KUKA offers everything from a single source: from individual components to fully automated systems.

    Get to know KUKA
    PG-Logo-Patzhalter-400x200

    Company profile

    Lorem ipsum Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Lorem ipsum Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum.

    [Open URL to company & link in new window]
    Industry

    Industries

    Sector 1, Sector 2, Sector 3
    Goal

    Target sectors

    Sector 1, Sector 2, Sector 3
    Employees

    Employees

    Number of

    Empolis Benefits
    IL-Webclient-mobile-mobile

    Simple, situational data access

    Service technicians can find the information they need exactly when they need it - device-independent, offline and in their own language.

    IL-Qualifications-Training Management-Training Management

    Training on the job

    Guided information and role-based access enable situational learning directly in the field - without the need for additional training.

    IL-scalable-solutions-scalable-solutions

    Scalable system

    The platform grows with you - new languages, formats and target groups can be flexibly integrated and even monetized for customers.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Contact us

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    To the contact form