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    Sharing service knowledge instead of losing it

    How INOTEC uses Empolis Industrial Knowledge to secure swarm knowledge and make it available at all times.

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    First name Last name
    Job title, company

    Measurable success at INOTEC

    Experience-based knowledge is often lost when employees leave the company. INOTEC uses Empolis Industrial AI to secure this knowledge - and makes it available to all technicians via an app. The new platform enables exchange, documentation and targeted expert matching - directly during service operations.
    €
    Service savings per year thanks to centralized knowledge access
    €
    Service savings per year thanks to centralized knowledge access
    €
    Service savings per year thanks to centralized knowledge access
    IL-business-expenses-dollar-business-cost

    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    The project at a glance
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    Secure knowledge from experience

    Service chats, photos, files and comments automatically flow into the central knowledge system – and are retained.

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    Expert network at the touch of a button

    The app recognizes suitable experts in the team based on stored skills and automatically starts a problem-solving chat.

    IL-Standard-solution-standard-solution

    Decision for Empolis

    Solutions can be processed into structured articles with just a few clicks – including attachments, metadata and translation.

    What was the
    initial situation?

    Knowledge was scattered in heads, notes, tools such as JIRA or Confluence - and was not available to everyone. Valuable knowledge was lost every time an employee left the company.

    Why the decision
    for Empolis?

    With Community & Team Knowledge, Empolis offers a solution that enables professional knowledge sharing within a team - secure, scalable and sustainable.

    What are the next steps/goals?

    Further expansion of the expert system, widespread use in service practice and closer integration into existing systems and processes.

    What was the
    initial situation?

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    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    Why the decision
    for Empolis?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    What are the next steps/goals?

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.
    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.

    Inotec-400x200

    Company profile

    INOTEC Sicherheitstechnik GmbH is a leading manufacturer of emergency and safety lighting. INOTEC develops and produces high-quality solutions "Made in Germany" at its Ense site with over 350 employees - including in-house development, production and international sales.

    Get to know INOTEC
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    Company profile

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    [Open URL to company & link in new window]
    Industry

    Industries

    Sector 1, Sector 2, Sector 3
    Goal

    Target sectors

    Sector 1, Sector 2, Sector 3
    Employees

    Employees

    Number of

    Empolis Benefits
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    Knowledge stays in the team

    Experiential knowledge is shared and documented directly within the team - instead of being lost.

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    Experts find each other automatically

    The app suggests suitable colleagues to solve problems - quickly and specifically.

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    Reusable solutions

    Each solved case is documented and can be easily found and used later.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Arrange a consultation appointment

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Arrange a consultation appointment