HOMAG breaks new ground for better customer service

Over 1,100 service technicians worldwide now access a central knowledge platform. HOMAG saves time, reduces costs and at the same time improves the quality and availability of service knowledge - thanks to Empolis Industrial Knowledge. The intelligent search works as easily as Google - for technicians who have no time to lose.

Download reference report

Less than Seconds

to find the right information

Direct access to documents

Only months

until ROI of the project is achieved

Global availability of knowledge

Hundreds of technicians worldwide access a central system - with access to millions of documents in seconds.

Intelligent search like Google

Full-text, synonym and similarity search in 6 languages - the right solution is found even for non-expert descriptions.

Integration of existing data sources

Machine documentation, CRM, remote service documents: existing data was automatically integrated - without the need for time-consuming restructuring.

What was the
initial situation?

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Why the decision
for Empolis?

What are the next steps/goals?

Company profile

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The latest information always available

Technicians around the world have access to the same, up-to-date knowledge base - updates or important information can be quickly distributed in the field.

Faster problem solving for difficult cases

The AI-supported search delivers relevant documents and suggested solutions in seconds. Step-by-step instructions help with the diagnosis of new, unknown errors.

Fewer queries in support

Thanks to self-service, the number of internal inquiries is significantly reduced and employees are noticeably relieved. The option of independent research shortens familiarization processes.

Book a demo

In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

Arrange a consultation appointment

Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

HOMAG breaks new ground for better customer service

Measurable success at HOMAG

220,000€ COUNTER

30 min

463