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    Teaser_KdRef_Bomag

    BOMAG prevents downtime on every construction site. Worldwide.

    Bomag reduces downtime to a minimum with an AI-based service platform. Dynamic QR codes increase the first-time fix rate.

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    REF_DietmarMetz

    "Thanks to artificial intelligence, BIP is the central point where all information relating to the service of BOMAG products comes together. Information is now available in one place - always and everywhere."

    Dietmar Metz, Head of Smart Services and Knowledge Management, BOMAG GmbH

     

    Measurable success from BOMAG

    In remote regions around the world or in Germany's major cities: BOMAG reduces downtimes and solves machine problems directly on site thanks to dynamically generated QR error codes. The mobile app for field service also offers all functions offline. Service documents are available in a central portal, which simplifies search queries, forgives typing errors and leads directly to the right solution.
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    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    The project at a glance
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    Dynamic QR code

    Technicians scan the dynamically generated machine QR code, which contains all the important parameters for the fault and machine data. Users immediately receive suitable error descriptions or step-by-step instructions.

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    Central information portal

    Whether on the construction site or in the workshop - the BOMAG Information Platform (BIP) provides up-to-date information at any time and in the right place .

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    Field service app with offline function

    Service technicians can also conveniently access all information from the BIP while on the move - even without cell phone reception, as all relevant data has been synchronized beforehand.

    What was the
    initial situation?

    BOMAG wanted to increase customer satisfaction from its customer service - but the technicians on site were struggling with increasingly complex machines and a growing product portfolio. Various sources of information were difficult to search while on the road, and a lack of network coverage made it even more difficult to solve problems quickly.

    Why the decision
    for Empolis?

    Empolis offers an AI-based knowledge management system that significantly simplifies the search for information and offers a special app for field service with offline function. This scalable platform is perfect for the global BOMAG service to optimally serve the information needs despite a growing product portfolio and increasing complexity.

    What are the next steps/goals?

    The larger the database, the more users benefit from the Knowledge Hub. This is why further data sources are to be connected in future, knowledge transfer from tickets and chats automated and chats with AI assistants made possible.

    What was the
    initial situation?

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    Why the decision
    for Empolis?

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    What are the next steps/goals?

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    Company profile

    BOMAG GmbH is the world market leader in the field of compaction technology. With over 2,500 employees worldwide, BOMAG develops machines for construction, recycling and soil stabilization - from horticulture to heavy-duty dam construction. The company has been part of the FAYAT Group since 2005.

    Get to know BOMAG
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    Company profile

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    Empolis Benefits
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    Scalable software

    BOMAG's solution is based on Empolis Industrial Knowledge - a scalable and modular standard software that supports a wide range of application scenarios.

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    Device independence

    The portal can be used on any end device to the same extent and without functional restrictions - for efficient working, no matter where.

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    Central data access

    A central search function for all information - regardless of the system. This simplifies many work processes, ensures the quality of results and speeds up workflows.

    Let us advise you individually

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Arrange a consultation appointment

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Arrange a consultation appointment