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    Teaser_KdRef_Foba

    Service understanding for 24/7 situations

    How FOBA supports customers with a self-service portal based on Empolis - fast, independent, around the clock.

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    REF_MarcusSaatci

    "Thanks to Empolis Industrial Knowledge, we can bundle our engineering knowledge and make it available to our customers anytime, anywhere."

    Marcus Saatci
    Service Product Manager, FOBA / ALLTEC GmbH

    Measurable success from Weiss Umwelttechnik

    Even with very long product life cycles of up to 20 years, the service technicians must always be able to maintain and repair the machines optimally. A company-wide central service portal, which provides all the necessary documents around the clock, is therefore of great importance. At the same time, Weiss can exploit the huge potential for service optimization while saving costs at the same time.
    €
    Service savings per year thanks to centralized knowledge access
    Costs
    €
    Service savings per year thanks to centralized knowledge access
    Costs
    €
    Service savings per year thanks to centralized knowledge access
    IL-business-expenses-dollar-business-cost

    220,000€ COUNTER

    Savings in service per year
    thanks to centralized knowledge access
    IL efficiency

    30 min

    time saved per troubleshooting
    per day and employee
    Employees

    463

    Satisfied service users

    The project at a glance
    IL-arrival-arrival

    Self-service instead of waiting times

    Customers have round-the-clock access to operating instructions, step-by-step guides and videos - even for more complex faults.

    IL-process-map

    Guided problem solving - even with typing errors

    The AI understands search queries even if the wording is unclear. It jumps directly to the relevant part of the document and filters out superfluous information.

    IL-AI-based-forecasts-AI-based-forecasts

    Parameterization included

    The integrated parameter database provides the appropriate values for laser type, material and application - at a glance, ready for immediate implementation.

    What was the
    initial situation?

    Many support requests revolved around recurring topics. The hotline was tied up and customers had to wait.

    Why the decision
    for Empolis?

    FOBA was looking for a solution that would enable customers to solve common problems themselves - reliably, comprehensibly and at any time. Empolis offered exactly that.

    What are the next steps/goals?

    Expansion of portal content, deeper integration into the spare parts business and system-supported evaluation of user questions to optimize content.

    What was the
    initial situation?

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    Why the decision
    for Empolis?

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    What are the next steps/goals?

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    Teaser_KdRef_Foba

    Company profile

    FOBA Laser Marking + Engraving is a leading supplier of laser marking systems. The systems mark products worldwide in the medical technology, electronics, automotive and plastics industries. FOBA has been part of the Danaher Corporation since 2004.

    Get to know FOBA
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    Company profile

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    Industry

    Industries

    Sector 1, Sector 2, Sector 3
    Goal

    Target sectors

    Sector 1, Sector 2, Sector 3
    Employees

    Employees

    Number of

    Empolis Benefits
    IL-maximum-availability-maximum-availability

    24/7 access to service knowledge

    Customers can find answers at any time - even outside hotline hours.

    IL detailed planning-Detailed planning

    Guided help with errors

    Step-by-step instructions solve problems - even in critical production steps.

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    Customized parameter database

    Customers get exactly the settings that suit their laser, material and application.

    You too can set new standards

    Book a demo

    In an individual demo, you have the opportunity to get to know functions in more detail and have your individual questions answered by an expert. Together, you will discuss your specific use case and what possibilities AI-based knowledge management can offer you.

    Book a demo

    Arrange a consultation appointment

    Let us discuss your concerns in detail! Together we will clarify the most important questions about knowledge management and the benefits of making your organization's knowledge available to the entire team.

    Arrange a consultation appointment