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    From expert knowledge to a digital resource

    Transform practical solutions into structured, professional knowledge articles - including photos, attachments and links to the knowledge model. This relieves the burden on internal experts and anchors know-how in the company in the long term.
    IL detailed planning-Detailed planning

    Structured utilization of knowledge

    Expert Dialog enables guided, intelligent dialogs for interactive knowledge transfer and targeted problem solving - for internal experts, external partners or end users. Transform technical know-how into a digital knowledge system that can be used at any time.

    IL-Standard-solution-standard-solution

    Intuitive creation without programming

    Create structured instructions for error analysis, product application, commissioning or maintenance - simply by dragging and dropping. Thanks to intelligent modules, you can design decision trees and guided processes quickly, flexibly and without IT effort.

    IL-Qualifications-Training Management-Training Management

    Sustainable knowledge backup & versioning

    Integrate all relevant information directly in the dialog - whether videos, images or technical documents. Integrated versioning allows you to keep track of all changes and ensure permanently reproducible knowledge.

    REF_MiklosLörincziKarn

    Interactive learning at KUKA

    "Our need for information is extremely high, especially in the current technical change. With Service Express, our technicians stay informed at all times and can easily research information themselves - this allows us to support situational learning."

    Miklos Lörinczi-Karn
    Head of Training, KUKA Deutschland GmbH

    How do you benefit from Expert Dialog?

    Your specialist knowledge is systematized, made available centrally and communicated efficiently - for fewer queries, reduced downtimes and consistent quality across locations.

    • Faster problem solving
    • Reduced training costs
    • Reduced workload thanks to structured standard processes
    • Reproducible, high-quality results
    • Fewer service calls thanks to clear user guidance

    The most important functions at a glance

    Multilingualism

    Automatic translation of all content enables company-wide use - across locations and language barriers.

    AI-supported content creation

    An integrated AI assistant supports text optimization and translation based on existing content.

    Intuitive operation

    Decision trees with questions and answers can be easily created and adapted using drag-and-drop - without any programming knowledge.

    Change tracking & versioning

    All changes are automatically documented. Previous versions remain traceable and can be called up at any time.

    Multimedia content

    Images, videos and technical documents can be integrated directly into the dialog - for clear and comprehensible knowledge transfer.

    User groups & visibility control

    Content can be specifically classified for internal or external user groups - for the precise provision of relevant information.

    Discover the capabilities of Empolis Industrial Knowledge
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    Access & Integrate

    Seamless data access and smooth integration: The Empolis solution links effortlessly with existing IT infrastructures and production systems.

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    Collect & Organize

    Systematic recording, targeted structuring: Empolis enables the company-wide collection of expert knowledge, process data and empirical values.

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    Transfer & Governance

    Share knowledge effectively and manage it in a controlled manner: with role-based approvals, automated knowledge flows and compliance-compliant documentation.

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