Intelligent knowledge management: Phoenix Contact honored with the Empolis Customer Solution Award 2024

6. June 2024

During the “Empolis Exchange 2024”, Phoenix Contact was honored with the “Empolis Customer Solution Award 2024”. With this award, Empolis annually recognizes the successful collaboration in the implementation of intelligent, digital service solutions.

With over 22,000 employees, Phoenix Contact is a global market leader for components, systems, and solutions in the area of electrical engineering and electronics. The company is headquartered in Blomberg, Germany. More than 100,000 products and intelligent solutions can be found almost everywhere, i. e. when charging e-cars and in practically every control cabinet. Automation solutions are inconceivable without Phoenix Contact. [

Phoenix Contact is honored for its in-house self-service portal “Phoenix Contact Knowledge Base”, which offers employees and customers simple and intuitive access to product and solution-related knowledge. This includes, for example, package inserts, data sheets, quick starts, and comprehensive manuals.

Based on the SaaS solution Empolis Service Express^®, “Phoenix Contact Knowledge Base” quickly delivers relevant information to employees and customers, which provides easy access to a knowledge database that is continuously expanded and improved with new knowledge entries from around the globe. In total, the Phoenix Contact Knowledge Base contains around 100,000 documents and knowledge entries for the current and historical product portfolio. The direct integration of the solution into the search function contributes to the self-service strategy.

Phoenix Contact joins the illustrious list of previous award winners, including Weiss Umwelttechnik GmbH, INNIO Jenbacher GmbH & Co OG, HOMAG Group, KUKA AG, Carl Zeiss Microscopy Deutschland GmbH, BOMAG GmbH, and the Vaillant Group.