AWS and Empolis revolutionize Services with industry-level, Production Ready GenAI Applications

5. October 2023

Empolis, a proALPHA Group company, is specialized in AI-based decision support solutions for the industrial enterprise. Empolis SaaS-software together with Amazon Web Services (AWS), the world’s most comprehensive and widely used cloud platform, put (Generative) AI to work and accelerate the cloud-driven business transformation of enterprises.

AI technologies, such as large language models (LLM), create a market expectation to answer sought-after information more quickly and easily in the context of a natural language dialogue with a knowledge assistant. The Verification of knowledge sources and avoidance of hallucination in generated answers is crucial for a viable and trustworthy enterprise product.

Since the launch of Amazon SageMaker in 2017, AWS has continuously released innovative ML and AI services with the goal of democratizing the technology. With the launch of Amazon Bedrock, AWS now provides customers with an easy way to access leading foundation models from Amazon, AI21Labs, Anthropic, Cohere, and StabilityAI through a single and fully managed unified interface.

Empolis collaborated with the AWS ML Prototyping team to embed Generative AI capabilities into their smart decision support solutions Empolis Service Express^®, Empolis Knowledge Express^® and Empolis Content Express^® to further increase their ease of use for their customers. Leveraging Amazon Bedrock, Empolis now provides their industry customers with a chatbot interface that makes it easier for users of their software – e.g., machine operators, service hotline agents or field technicians – to find and retrieve the necessary documents and information to specific questions through Empolis’ semantic search capabilities. In response to plain text queries, users are provided with precise and trustworthy answers and are now able to trace the generated answers back to the source documents of the central knowledge hub from Empolis.

With this Retrieval Augmented Generation approach based on AWS and Empolis technologies, Empolis now combines the trustworthiness of their symbolic AI capabilities, such as Knowledge Graphs, semantic analysis and semantic search with AWS’ Bedrock LLM capabilities in a unique way. This allows the integration of information from a knowledge graph and the performance of advanced operations like summarization or drill downs into the extracted knowledge.

With Empolis Service Express^®, Empolis Knowledge Express^® and Empolis Content Express^®, users are now able to obtain business-critical information even more easily, and even for less experienced users via chat-based human-machine interaction.

“The combination of AWS Bedrock and our AI capabilities helps our customers to increase their productivity and to achieve better business results. In doing so, our software offers exactly the reliability and trustworthiness it needs for industrial enterprise Applications” says Eric Brabänder, Chief Product Officer at Empolis.

To find out more about how Empolis is using AWS Machine Learning and Artificial Intelligence services to drive innovation for their customers, please visit www.empolis.com or get in touch at info@empolis.com.  To find out more about how AWS enables MLAI please visit AWS offering for AI/ML: https://aws.amazon.com/machine-learning
and Bedrock offering:https://aws.amazon.com/de/bedrock/