Experience the Empolis Buddy
The digital colleague for all employees and customers.
The Empolis Buddy is the productivity booster for your company.
It is the digital colleague and point of contact for your customers, employees and external partners. Using proven AI technologies and new generative AI methods such as large language models, the Buddy provides the right answers to your users’ questions and problems.
Most importantly, the Buddy uses knowledge from your organization to provide reliable answers for your users. With the Empolis Buddy, even users with little expertise can find the right solution quickly and efficiently.
Curious? Get in touch!
Would you like more information about the Empolis Buddy? Make an appointment today.
Patrick Sand
Head of Customer Success Management
Or via e-mail: buddy@empolis.com
The Empolis Buddy
- combines proven AI technologies and the latest GenAI methods.
- delivers the right answers quickly and reliably.
- increases the productivity of all employees.
- offers full transparency of your information sources.
- is quickly ready for use as a standard product.
Product Flyer Empolis Buddy
You can find more information about the Empolis Buddy in the flyer.
Highlights of the Empolis Buddy
Trustworthy AI
Providing secure information based on AI
Extended by Semantic AI Processes
Jump to knowledge portals, guided error dialogs and diagnostics
Transparency
Traceable with reference to information sources
Out-of-the-box
Works with all knowledge articles in just a few minutes
Knowledge Models and Ontologies
Comprehensive representation of company-specific logic
Ideal Integration
API-first approach for connection to ticket systems, websites, apps, etc.
Use Cases
The Empolis Buddy is used in many areas of application.
Production
The Empolis Buddy conveniently provides employees in production with the information they need to set up and configure their workstation. In the event of an error, the Empolis Buddy finds available solution information and thus contributes to reduced downtimes, shorter training times and improved Overall Equipment Effectiveness (OEE).
Sales
The Empolis Buddy takes over time-consuming searches for reliable information and thus increases the quality of your offers and sales efficiency. Upon request, it collects sound information in a matter of seconds, e.g. on prices, procurement times, availability, legal guidelines or offers or customer interactions from a wide variety of systems.
Service
Whether it‘s self-service, hotline support for customers and partners or empowering your technicians in the field: the Empolis Buddy provides out-of-the-box solutions for complex questions based on existing knowledge content. In this way, you relieve your employees of tedious tasks, support young colleagues in their training and offer customers and partners an unparalleled customer journey.
Technical Documentation
The Empolis Buddy offers simple and interactive access to your secure corporate knowledge. Understanding your users’ language revolutionizes performance and acceptance of your knowledge management. Users, employees, partners and customers receive exactly the answers they need and are intended for them.
Public Administration
The Empolis Buddy revolutionizes the exchange of information in public institutions and communication with citizens. From individual case decisions in the social welfare office to interactive FAQs or requests for information in the citizens‘ portal: the Empolis Buddy understands users‘ inquiries in their common wording and can provide the required information and forms with targeted queries if necessary.
Consulting
The Empolis Buddy is the ideal consultant for consultants and assists in completing projects quickly and successfully. In seconds, it identifies relevant know-how from ticketing, marketing, ERP or CRM systems, as well as from applications such as Sharepoint, Teams or Outlook and on your servers. You can also use information from past projects and documentation, without any additional effort in consulting.
Curious? Get in touch!
Would you like more information about the Empolis Buddy? Make an appointment today.
Patrick Sand
Head of Customer Success Management
Or via E-Mail: buddy@empolis.com